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Security Awareness Training

Protecting Lullaboo's Digital Assets

Interactive Learning

Engaging modules with real-world scenarios

Certification

Receive completion certificate upon passing

Self-Paced

Complete at your own speed

Mobile Friendly

Access from any device

5
Training
Modules
16
Quiz
Questions
30
Minutes
Duration

Training Information

1 / 5

Introduction to Cybersecurity

Cybersecurity is everyone's responsibility. As an employee of Lullaboo, you are the first line of defense against cyber threats.

Why Security Matters:

  • Protect Customer Data: We handle sensitive information that must be safeguarded
  • Business Continuity: Security breaches can disrupt operations and damage reputation
  • Legal Compliance: We must comply with privacy laws and regulations
  • Financial Protection: Cyber attacks can result in significant financial losses

Did you know? 95% of successful cyber attacks are due to human error.

Email Security & Phishing Protection

Email threats are the #1 security risk for childcare organizations. Protect sensitive family and financial information by recognizing and avoiding email scams.

Common Email Threats in Childcare:

Fake Invoice Scams

Fraudulent invoices requesting payment to fake vendors

Identity Theft

Attempts to steal parent or employee personal information

Child Information Requests

Fake requests for child records or enrollment data

Payment Fraud

Fake payment confirmations or fee collection attempts

Red Flags to Watch For:

  • Urgent payment requests - "Pay immediately or lose service"
  • Suspicious sender addresses - lullaboo-billing@gmail.com
  • Generic greetings - "Dear Customer" instead of your name
  • Requests for sensitive data - SSNs, banking info, passwords
  • Unexpected attachments - Especially .exe, .zip files
  • Poor grammar/spelling - Professional companies proofread
  • Mismatched URLs - Hover to see real destination
  • Pressure tactics - "Act now or account will be closed"

Email Security Best Practices:

  • Verify before you trust - Call the sender directly
  • Never click suspicious links - Type URLs manually
  • Don't download unexpected attachments
  • Use strong, unique passwords for email accounts
  • Enable two-factor authentication on email
  • Keep software updated - Email clients and browsers
  • Report suspicious emails to IT immediately
  • When in doubt, don't click - Ask for help

Example: Fake Childcare Invoice Scam

From: billing@lullaboo-services.net
Subject: URGENT: Outstanding Invoice #12345 - Payment Required
Message: Dear Lullaboo Staff,

Your account shows an outstanding balance of $2,847.50 for cleaning services. Please click here to pay immediately or services will be suspended tomorrow.

⚠️ RED FLAGS: Fake domain, urgent language, unexpected invoice

Dealing with Spam and Unwanted Emails:

Don't Reply to Spam

Replying confirms your email is active and leads to more spam

Use Spam Filters

Enable and configure email spam filters properly

Don't Display Images

Images in spam can track when you open emails

Delete Suspicious Emails

Don't keep suspicious emails "just in case"

Password Security

Strong passwords are your first line of defense. Learn how to create and manage secure passwords.

Password Requirements:

At least 12 characters long
Mix of uppercase and lowercase
Include numbers and symbols
Unique for each account

Password Examples:

❌ Weak: password123
✅ Strong: Tr@il$Hiking2024!

Multi-Factor Authentication (MFA):

Always enable MFA when available. It adds an extra layer of security even if your password is compromised.

Protecting Sensitive Information

As a childcare organization, we handle extremely sensitive information about children, families, and finances. This data must be protected at all costs.

Critical Data We Must Protect:

Child Information

Names, ages, medical conditions, allergies, emergency contacts, photos

Family Data

Parent contact info, addresses, custody arrangements, authorized pickups

Financial Records

Payment information, banking details, tuition records, subsidies

Employee Information

Personal details, background checks, certifications, payroll data

Medical Records

Immunization records, medication needs, incident reports

Accounting Data

Financial statements, tax records, vendor payments, budgets

Legal Requirements & Privacy Laws:

PIPEDA (Personal Information Protection)

Canadian federal privacy law requiring consent and protection of personal information

Data Breach Notification Laws

Legal obligation to report data breaches to authorities and affected families

Essential Data Protection Practices:

Physical Security:

  • Lock your computer when stepping away
  • Secure paper files in locked cabinets
  • Clean desk policy - no sensitive info visible
  • Shred confidential documents before disposal
  • Control access to records and filing areas

Digital Security:

  • Use strong passwords for all systems
  • Never share login credentials with anyone
  • Access only what you need for your job role
  • Log out completely when finished
  • Report suspicious activity immediately

Special Focus: Accounting & Financial Data Security

Invoice Verification

Always verify invoices with known vendors before processing payments

Dual Authorization

Require two people to approve large payments or financial transactions

Regular Backups

Ensure financial records are backed up securely and regularly

Monitor Accounts

Regularly review bank statements and financial reports for irregularities

If You Suspect a Data Breach:

1. Stop - Don't try to fix it yourself
2. Secure - Disconnect affected systems if safe to do so
3. Report - Contact IT Support immediately
4. Document - Write down what happened and when
5. Cooperate - Assist with investigation and response

Safe Office Computing Practices

Daily security habits that protect our childcare center's information and maintain trust with families.

Workstation Security

  • Lock your screen when stepping away (Windows+L)
  • Log out completely at end of day
  • Position screens away from public view
  • Use privacy screens in open areas
  • Keep workstation clean - no sticky notes with passwords

Document Handling

  • Print only when necessary - use digital when possible
  • Collect printouts immediately from printers
  • Store documents securely in locked drawers
  • Shred confidential papers before disposal
  • Never leave sensitive docs on desks overnight

Working from Home

  • Use secure Wi-Fi - never public networks
  • Create a private workspace away from family
  • Ensure screen privacy - no one can see over shoulder
  • Secure physical documents in locked space
  • Follow same security rules as in office

Visitor & Access Control

  • Never share your login with anyone
  • Don't let others use your computer
  • Escort visitors in office areas
  • Challenge unknown people in secure areas
  • Report suspicious behavior immediately

Financial Transaction Security:

Verify Payment Requests

Always call vendors directly using known phone numbers to confirm payment requests

Review Before Paying

Carefully check all invoice details, amounts, and bank account information

Dual Approval Process

Have a second person review and approve all significant financial transactions

Regular Account Monitoring

Check bank accounts and credit card statements regularly for unauthorized transactions

When Something Goes Wrong:

Suspicious Email Received

Don't click anything → Forward to IT → Delete the email

Unauthorized Payment Discovered

Contact bank immediately → Notify management → Document everything

Computer Acting Strange

Disconnect from internet → Don't enter passwords → Call IT support

Accidentally Shared Wrong File

Contact recipients immediately → Notify supervisor → Follow data breach protocol

Need Help? Contact IT Support:

support@lullaboo.ca

Required Reading: Email Security Best Practices

Please review the following email security guidelines before proceeding to the quiz

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Estimated Reading Time

5-10 minutes

What You'll Learn

Email security threats, recognition techniques, and protection strategies

Why This Matters

Email is the #1 attack vector for cybercriminals targeting organizations

Security Awareness Quiz

Test your knowledge with this 16-question quiz. You need 80% to pass.

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